In today's world, postal organisations, like all other industries, have realised that times and technologies have changed drastically. This has caused major shifts within the industry, bringing new opportunities and channels for growth. Swift Customer Portal aims at adding new markets and revenue streams to the postal industry.
Swift Customer Portal forms part of the Swift Postal suite of products that allow postal organizations to offer a broad range of services through an online web portal designed specifically for the postal industry. Swift Customer Portal incorporates fully customizable web modules for the various services offered, such as third party bill payments, mailing labels, ordering FedEx, philatelic orders, etc.
This postal website integrates with the other products in the Swift suite of postal applications. It also integrates with third party applications currently being used at the postal organization and is therefore not limited to SWIFT Retail post offices.
How does the Postal Web Portal work?
Swift Customer Portal exposes much of this functionality in Swift Retail, Swift Philately, Swift PO Boxes, and other Swift modules through a single customizable web portal. Swift Customer Portal, therefore, acts as a self service, one-stop, online post office for any customer with an Internet connection and a browser.
Swift Customer Portal is modular in design. Services offered through the Swift Customer Portal include:
- Third-party Bill Payments
- Renewal of TV licences
- Payment of fines
- Subscription renewal
- PO Boxes
- Mailing labels for letters and parcels
The postal website also allows customers to subscribe to newsletters, register complaints and track letters and parcels.
The out of the box portal is designed to allow each postal organisation to add its own corporate identity through colour schemes, logos and page formats.
To view the modules availabe in Swift Customer Portal, click here.